Terms and conditions Close Window


We (hereinafter called ‘The Company’) accept vehicles (as hereinafter defined) for repair, for examination with a view to estimating for repairs, for garaging or pending sale of for any other purpose, only on and subject to the following terms and conditions:-

1. Estimates are effective for 28 days after dispatch. If instructions are not received from a customer (in response to an estimate rendered) within 28 days from dispatch of the estimate, the Company may charge its usual garage rates from the date the vehicle was received until its collection. (Note: - The Company does not as a general rule make any such charges for garaging pending instructions, if the repairs are ultimately carried out by the Company and duly paid for).

2. (i) All estimates by the Company are based on the current cost to the Company of labour, materials and spare parts at the date of estimate, and in the event of any variation occurring before or after acceptance the Company may if it thinks fit require the Customer to pay on completion of the work any increase due to such variation.
(ii) If no price is stated or if part only of the work covered by the estimate is carried out the Company shall be entitled to charge a reasonable and proper price for the work done (including any stripping down leading to determination as to the practicability or otherwise of any work and reassembly) and for materials and spare parts supplied.
(iii) If in the opinion of the Company it is impracticable for any reason to carry out any of the work it is instructed to carry out it shall be entitled to refrain from carrying out or completing such work (notwithstanding that an estimate may have been given thereof) and to carry out only such works as in the opinion of the Company may be practicable.

3. Variation of any kind in the estimate, or the scope of the repair, or the prices chargeable, or otherwise howsoever, shall be subject to these conditions, and so that any such variation shall not be deemed to constitute or create a new or separate contract, and the original contract shall remain in force, but as so varied. No act of commission or omission by the Company in relation to any vehicle shall constitute a ‘deviation from the contract’, nor shall any such act disentitle the Company to the benefit of any of these Conditions.

4. Every endeavor will be made to carry out the work by the time desired, but the Company shall not be liable for any delay howsoever occasioned and this notwithstanding that a definite date for completion may be specified.

5. Any work done or goods supplied in relation to a vehicle, by the order of any driver in Customer’s employ, or by any person who is reasonably believed to be acting as the Customer’s agent, or by the order of any person to whom the Company is entitled to make delivery of the vehicle, shall be paid for by the Customer.

6. Payment for all repairs and/or spare parts supplied is due on completion of work, but the Company may demand a deposit before commencing or in the course of any work. A repair is completed for the purpose of these conditions when notice has been given that the vehicle is ready for collection.

7. The Company shall have a general lien on a vehicle and all its contents for all monies owing to the Company by the Customer on any account whatsoever. The Company shall be entitled to charge garage rent during any period in which the vehicle is retained by virtue of the lien.

8. If the Customer’s indebtedness to the Company is not satisfied within three months from the first account rendered to the Customer, the Company may without notice, sell the vehicle and/or the contents thereof by public auction or private treaty. The net proceeds of the sale shall be applied towards satisfying monies due from the Customer to the Company, and any balance shall be paid by the Company to the Customer on demand.

9. Where in any case a driver who, so far as the Company is aware, has the authority to collect the vehicle, collects the same, the Company shall not be responsible to the Customer for any loss or damage resulting, on the grounds that such driver had in fact no such authority, and this notwithstanding that delivery may have been made without payment of the Company’s account. It shall not be obligatory upon the Company to seek confirmation of the authority of any person reasonably believed to be then, or to have been at some time connected with the Customer.

10. If the vehicle is not collected, and the Company’s charges are not paid within 24 hours after delivery of the vehicle, the disposal under Section 8 hereof or as the case may be.

11. In connection with any inspection, repair, or contemplated repair, or other purposes for which a vehicle is accepted by the Company, testing, taking the vehicle to the coachbuilders or other specialist, demonstrations; etc, the Customer is deemed, unless express notice in writing is given to the contrary, to have authorised the driving of the vehicle on the road or elsewhere.

12. Except in the case of consumer transactions the Company is not responsible for loss or damage to vehicles or other property whatsoever however occasioned, except when such loss or damage is caused by the negligence or deliberate act of the Company or its servants. Under no circumstances will the Company accept liability for loss or damage outside its control or for indirect or consequential loss or damage, expect direct physical damage to persons or property.

13. The Customer shall be entitled to benefit from any warranty to which the Company is entitled as against the manufacture of parts and materials supplied or any sub-contractor. All work carried out by the Company is warranted against failure due to defective work for a period of three months/3000 miles whichever occurs first. This warranty extends only to repair actually undertaken and does not cover progressive fault diagnoses. It does not affect any statutory rights.

14. All parts removed by the Company in the course of repair shall, if not claimed by the customer within 14 days after the completion of the repair, will be deemed to be wholly abandoned to the Company and they shall become the Company’s absolute property accordingly.

15. Any notice to the Customer posted to his last known address shall be good notice.

16. Save where the context forbids, the expression ‘vehicle’ wherever used in these conditions includes car, lorry, van, trailer, caravan, invalid carriage and cycle, and, as a separate unit or otherwise, engine, axle, gearbox, starter, battery, and each and every component of a vehicle.

17. No alteration or qualification of these printed terms and conditions shall be effective unless in writing, signed on behalf of the Company by a Director or a duly authorised officer of the Company. No other person has any authority to alter or qualify in any way the above printed conditions or to enter any contract for repair for any other purpose set out in the preamble above on behalf of the Company otherwise than on such conditions.

18. Unless otherwise stated, all service work undertaken is carried out in accordance with the manufacturers schedule.

19. Where the Company has been involved in additional costs as a result of the Customer’s failure to pay or the presentation of a dishonored cheque, such cost or charges shall be recoverable in addition to the price and interest aforementioned shall be charged upon the same.

20. Special order parts items are requested to be paid for in advance. Note – special order items are not refundable by our suppliers.


Customers are strongly advised to remove items of value not connected with the vehicle when leaving it on the Company’s premises since the Company cannot accept liability for any loss or damage to the same except in consumer transactions when this is shown to have been caused by a lack of reasonable care on the part of the Company.